The fee-earner (Solicitor) works directly with clients of the law firm in order to resolve the client's legal problems. She has a range of duties that require her to be very proactive with the client's work and handle all aspects of the case as rapidly as possible. It is expected that she will maintain an extremely high standard of care for the client as she carries out her duties. She is also expected to work effectively and to produce a resolution of the situation. In most cases, her duties include handling client information through the use of a computerised data system owned by the law firm she works for.
I would suggest that they don't actually work for you but see you as a Sales invoice, the charges they give you should be made clearer from the start, a licence to print money comes to mind...
- Phone calls each one will be 6 minutes or more, even if they leave a 4 second message
- hourly rate, they book time too,
- In house Meetings
- Anything else they can invoice you for they will
Time has come to regulate this industry that's pays lip service to Customer Care
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